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Product Guarantee

30-DAY SATISFACTION GUARANTEE

If you are unsatisfied with your product purchase from Golden Birdsnest Sdn Bhd for any reason, you have thirty (30) days from the date of purchase to request an exchange

To qualify for a replacement, all the following conditions must be met:

  1. A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days of your purchase date.
  2. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging. Including other attached marketing materials in the packaging as well.
  3. All accessories originally included with your Product must be included with your return.
  4. The Product must be shipped with a Golden Birdsnest Sdn Bhd 30-Day Satisfaction Guarantee RMA shipping label.

GUARANTEE TERMS & CONDITIONS:

Shipping and handling charges are not refundable unless Golden Birdsnest Sdn Bhd determines that:
(1) the charges requested are legitimate and reasonable; and
(2) the Product is expired substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Golden Birdsnest Sdn Bhd. 1-Year Limited Warranty.

If you return Product to Golden Birdsnest Sdn Bhd. (a) without an RMA request or (b) without all parts included in the original package or (c) without the Golden Birdsnest Sdn Bhd. RMA shipping label or (d) with multiple products in one return package; Golden Birdsnest Sdn Bhd. retains the right to either refuse delivery of such return or refuse replacement or refund.

Refunds will be processed and paid within two (2) weeks of Golden Birdsnest Sdn Bhd receipt and verification of return product.